Not eligible for return if the item is "No longer needed". For damaged / defective items, items with missing parts or item not as described, replacement will be offered, if the issue is reported within 20 days. Replacement may be offered for the entire product or part(s) of the product.
For authorization of replacement of your product please mail to us at buy at firstname.lastname@example.org mentioning the following,
a) Order Number
b) Your name
c) Email id
d) Product being Replacement
e) Reason for Replacement
f) Tracking Number
Our customer Care team must receive and approve your replacement request. Upon authorization of your replacement request, please follow the steps below:
a) Neatly pack the item you intend to replacement along with original packing material.
b) Send the product through a reputed courier to below address
MP Silk Creation
J11/10, Bunker Colony, Nati Imli, Varanasi - 221001,
c) Share the snapshot of courier receipt with us over Whatsapp or email.
Upon completion of above steps, we will gladly offer you an exchange or refund. You could choose to get a full refund in the form of store credits or get a refund on your payment.
If you opt for store credit, any product can be purchased from our website in exchange using the store credit worth the amount of your previous order.
All returns are subject to the discretion of MP Silk Creation.